Borrower support
If you have an active Personify Finance loan or application, the fastest way to reach our borrower support team is through the secure message center in your Personify Finance borrower portal. You can also submit a secure message through the contact form on this page.
General questions and editorial inquiries
For press, editorial feedback, partnership inquiries, or questions about content published on Personify Finance App, use the form below. Please do not include sensitive personal information such as your Social Security number, bank account details, or full date of birth in a general inquiry.
Response times
- Active account questions: within 1 business day
- General questions: within 2–3 business days
- Press / editorial: within 3–5 business days
How to spot a Personify Finance scam
Fraudsters sometimes impersonate real lenders. A legitimate Personify Finance representative will never:
- Ask you to pay an "upfront fee" via gift card, wire transfer, or cryptocurrency to receive a loan
- Guarantee loan approval before you've applied
- Ask for your account password or full SSN by email or text
- Pressure you to act "within the next hour" to secure a rate
If you suspect fraud involving the Personify Finance name, stop communication and report it to the FTC at reportfraud.ftc.gov.
Mailing & business information
Personify Finance App
Attn: Editorial / Compliance
United States
Business inquiries: use the form above.